Refund policy

Last updated: September 2, 2026

Custom-printed and made-to-order products

Campaign Displays products are custom produced for each order. Customized products, including printed graphics, backdrops, banners, flags, table throws, tents, custom color panels, and special-order items, are final sale and are not eligible for return or refund except in cases of verified damage, defects, production errors, or a material discrepancy from the customer-approved proof.

Customers are responsible for reviewing and approving all artwork proofs before production begins. Minor variations in color, finish, size, material, or print output that are inherent in the printing and manufacturing process do not constitute a defect.

Reporting a problem

All claims involving damage, defects, production errors, or discrepancies between an approved proof and the delivered product must be submitted in writing within 24 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product
Photos of the packaging and shipping label, when applicable

Claims submitted after this period may not be eligible for review.

After review, Campaign Displays will determine the appropriate remedy, which may include a reprint, replacement, refund, store credit, or another resolution.

Eligible non-custom hardware and accessories

Unused, non-custom hardware and accessories may be eligible for return if a request is submitted within 3 days of delivery.

To request a return, contact Campaign Displays before sending any merchandise back. If approved, you will receive return instructions and a Return Merchandise Authorization (RMA).

Eligible returns must be:

Unused and in original condition
Returned in original packaging with all included parts, manuals, accessories, and promotional items
Shipped with the RMA number clearly identified as instructed

Original shipping and handling charges are non-refundable. Customers are responsible for return-shipping costs and for any damage that occurs during return transit. A restocking fee of up to 25% may apply to eligible non-custom returns.

Cancellations and changes

If you need to cancel or change an order, contact Campaign Displays immediately. Cancellation requests are reviewed based on the order’s status.

Once artwork proofing, design work, production, or other order-specific work has begun, cancellation charges may apply and may be deducted from any refund. Once a proof has been approved or production has begun, orders generally cannot be cancelled, changed, or refunded except as described in this policy.